FAQ

1. What types of soccer jerseys are available for purchase?

At Goal Deal Live Shop, we specialize in premium soccer jerseys from leading teams such as Manchester United, Manchester City, and Chelsea. We provide both player editions (designed for on-field performance) and fan editions (created for comfort and style off the field).

2. How can I request a refund or exchange?

To request a refund or exchange, please follow these steps:

  1. Contact our support team at contact@soccerjerseyslive.com with your order number and reason for the return or exchange.
  2. Our team will assist you through the next steps.
  3. Carefully package the items in their original condition, including all tags, packaging, and accessories.
  4. Send the items to the return address provided by our customer service team.

3. What are the conditions for eligibility for returns or exchanges?

In order to qualify for a refund or exchange, the following criteria must be met:

  • The product must be in its original, unopened, and unused state.
  • Return or exchange requests must be submitted within 30 days from the date of receiving the product.
  • Customized or personalized items can only be returned if they are damaged or defective upon arrival.

4. Who is responsible for the shipping costs for returns or exchanges?

The customer is responsible for the shipping costs associated with returns or exchanges, unless the product is damaged, defective, or incorrect. In these cases, we will provide a prepaid return shipping label.

5. How long does the refund process take?

Once we receive and inspect your returned item, we will initiate the refund process within 7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.

6. What should I do if I receive a faulty, damaged, or incorrect item?

If you receive a faulty, damaged, or incorrect item, please contact our customer support immediately. We will resolve the issue by offering a replacement or a full refund (including any applicable shipping costs).

7. Do you offer direct exchanges?

If the size of the soccer jersey you ordered is incorrect, please contact our customer service team at contact@goaldeallive.com. After confirming the issue, you will need to cover the return shipping and any relevant customization fees. Once we receive the returned item and payment, we will send a replacement jersey.

8. Can I cancel my order?

If you wish to cancel your order, please reach out to our customer service team as soon as possible. We will do our best to accommodate your request if the order has not been processed or dispatched yet.

9. What are the shipping options and associated costs?

We offer the following shipping choices:

  • Standard Shipping:
    - Processing Time: 1-3 business days
    - Delivery Time: 7-15 business days
    - Cost: Free

10. What should I do if there is an issue with my shipment?

If your shipment hasn't arrived, or if tracking shows it was delivered but you have not received it, please contact us within 45 days of placing your order to verify the status. For any other issues related to your order, products, or shipping, contact us within 90 days from the order date.

If you have any other questions or concerns, don't hesitate to get in touch with us at contact@goaldeallive.com. We’re here to assist you!